About 3 days ago I received an email from a young woman in distress because her father-in-law had been diagnosed with an aortic aneurysm during a stress test. They had a follow up appointment with a local surgeon, but they wanted to meet with Dr. Stewart for a second opinion. They also wanted to ask me some questions. We spoke on the telephone, and moments later I shot Dr. Stewart an email to give him a heads up. Today I received the email below.
---------- Forwarded message ----------
Date: Thu, Jul 28, 2011 at 1:17 PM
Subject: Thank You
To: "email@example.com" <firstname.lastname@example.org>
I'm writing to thank you. Doctor Stewart saw my father-in-law the very next day after we spoke. It turns out that he needs surgery to correct an aortic aneurysm, and he is going to operate on him next week. Dr. Stewart went out of his way to accommodate us, to the point that he even brought in an Italian interpreter (my father-in-law speaks Italian). Now I realize why you give Dr. Stewart all the kudos in your book and on this website. We met with a surgeon prior, but our meeting with Dr. Stewart was no comparison. We were very impressed with him and New York-Presbyterian. Thanks so much. I'll let you know how the surgery goes!